Shipping, Return & Replacement Policy

This policy applies to physical products sold by ShriPooja through https://www.shripooja.com, including physical products purchased as part of a PDF + physical product combo.

Digital PDF reports are delivered electronically and are governed by the Refund & Cancellation Policy.

Physical products are shipped to the delivery address provided by the customer during checkout.

Before placing an order, please ensure that your recipient name, phone number, address, locality, city, state and PIN code are correct.

Shipping charges, where applicable, will be displayed during checkout.

Orders are generally prepared for dispatch after successful payment confirmation and completion of the required order checks.

Estimated processing and delivery timelines will be communicated on the product page, checkout page or order confirmation, as applicable.

Delivery may take longer due to courier delays, weather, remote delivery locations, operational disruptions or circumstances outside our reasonable control.

If your order appears significantly delayed, please contact us with your order ID so we can investigate.

If your physical product arrives damaged, defective or unusable, contact us within seven days of delivery.

Please provide:

• Your order ID.
• A description of the issue.
• Clear photographs or a video showing the product and relevant packaging.
• Any other information reasonably required to assess the claim.

Please retain the original packaging until the issue has been resolved.

After verification, we will determine an appropriate remedy, which may include a replacement, repair where applicable or refund in accordance with the circumstances and applicable law.

If you receive a product different from the item ordered, contact us within seven days of delivery.

Please provide your order details and photographs showing the received product and packaging. We will investigate and arrange an appropriate replacement, return or refund where applicable.

If a physical product or component is missing from your package, notify us within 72 hours of delivery so that we can investigate promptly.

Please share your order ID and photographs of the received items and packaging. An unboxing video may assist the investigation but will not be treated as an absolute prerequisite where applicable law requires otherwise.

Because products may vary in nature, physical returns are subject to the product description, hygiene and safety considerations, condition of the item and applicable law.

Where a return is accepted, the item should ordinarily be unused, undamaged and accompanied by its original packaging and accessories, where applicable.

A return may be refused where the product has been damaged through customer misuse, altered after delivery or returned in a condition inconsistent with the approved return reason, subject to applicable law.

Nothing in this section limits statutory consumer rights.

To request a return or replacement:

• Contact customer support with your order ID within the applicable reporting period.
• Explain the issue and provide the requested supporting information.
• Wait for our review and instructions before shipping anything back.
• If a return is approved, follow the return instructions provided by our support team.

Do not send products to an address unless our team has confirmed the correct return procedure.

Where a return is approved because the product was damaged, defective or incorrectly supplied, we will communicate the applicable return-shipping arrangements.

If a refund is approved, it will generally be initiated through the original payment method or another legally appropriate method agreed with the customer.

Refund timelines depend on the payment provider and banking system.

For combo orders, refunds will be assessed in relation to the affected component and the price allocation, where applicable. We will explain the proposed resolution to the customer.

Customers are responsible for providing accurate delivery information.

If delivery fails because an address or contact number is incorrect, the recipient is unavailable or a delivery attempt is refused, we will work with the courier to determine whether redelivery or another resolution is possible.

Additional shipping charges, where applicable, will be communicated to the customer and handled in accordance with applicable law.

For shipping, return or replacement assistance:

• Business Name: Shri Pooja
• Website: https://www.shripooja.com
• Email: support@shripooja.com
• Support Hours: Monday to Saturday, 10AM to 6PM