Contact Us & Grievance Redressal

We want your experience with ShriPooja to be clear, reliable and helpful. If you have a question about a product, need assistance with an order or wish to raise a complaint, please contact our customer support team.

• Website: https://www.shripooja.com
• Business Name: Shri Pooja
• Email: support@shripooja.com
• Support Hours: Monday to Saturday, 10AM to 6PM

You may contact us regarding:

• Order confirmation and payment issues.
• Birth-detail corrections before report generation.
• Delayed or missing PDF reports.
• Questions about a purchased report.
• Physical product shipping and delivery.
• Eligible cancellation, refund, return or replacement requests.
• Privacy requests and personal information.
• Website issues or other complaints.

To help us resolve your concern efficiently, please provide your order ID, the name used for the purchase, your registered phone number or email address and a brief explanation of the issue.

Please do not send your password, OTP, CVV, UPI PIN or other payment authentication credentials.

We will acknowledge and address grievances within the timelines prescribed by applicable law. Under the applicable Consumer Protection (E-Commerce) Rules, 2020, complaints generally require acknowledgement within 48 hours and redressal within one month of receipt.

We will review each complaint fairly and communicate the next steps or resolution to the customer.

For requests concerning access to, correction of or deletion of personal information, please email us with sufficient information to help verify your identity and identify the relevant order or record.

We may need to retain certain records where required by law.

Thank you for choosing ShriPooja.